SUPPORT

We place a strong emphasis on customer service, and have developed a variety of systems to ensure that customers always receive the best possible care. Our clear, concise Terms and Conditions are constructed to keep the customer at the forefront of our thinking and clearly outline our guarantees to you.

Customers can take advantage of our specially developed Support website, created to provide convenient online answers for some of your most common technical queries. System status is always viewable on a separate site, so you can rest assured that potential issues and planned maintenance are communicated quickly and with plenty of notice.

All SMB accounts can be managed using our custom-designed control panel which gives customers the power to administer every aspect of their account quickly and easily online.

Hours: 24x7, 365 days a year.
Telephone: 0845 230 7220.
Email: support@smbhosting.co.uk

We operate a 24x7 telephone support service for urgent technical issues. Our experienced team of technicians are always on site. All problems are managed through an automated ticket system, members can submit support requests through control panel.